Frequently Asked Questions

– FAQs –

Sizes

When making your request, you will be contacted by email, with the request for measures necessary for the custom tailoring.
Do not worry because they are easy to take and send to us and will have pieces that are very faithful to your little ones. You can also use the table below and choose the correct size,

* ALL MEASUREMENTS ARE PROVIDED IN CM, THE GARMENTS HAVE THE NECESSARY EXTRA FLOW,
SO, MEASURE THE CHILD AND CHOOSE THE CORRECT SIZE MAKING CORRESPONDENCE ON THE TABLE, DO NOT ADD CM TO THE MEASURES TAKEN.

Delivery Time

The delivery time is approximately 10 working days for all models in the online store. For special requests are estimated in 3 weeks, but may be more depending on the particularities of each.

When the order is delivered to the Ctt, for registered delivery, it takes between 24-48h to reach the address provided. For specific dates write to us by the form, contact us by phone or send an email to geraljoanadarco@gmail.com, and we will give you estimated delivery time for your special request.

I am happy to help, do not forget that they are special pieces, made with all the necessary care and time,

Do not hesitate to contact us at any time.

Shipping

SHIPPING VALUE: Single price of € 3.50 for Portugal in registered CTT service. Orders with a purchase value of more than € 150 have a CTT registered service offer.

International:

Europe 12 € (UK, France, Portugal, The Netherlands, Belgium, Luxembourg, Monaco, Czech Republic, Germany, Denmark, Finland, France, Germany, , Hungary, Romania, Slovenia, Estonia)

USA & Canada € 45

Rest of the world € 45

The shipping cost of the order will be automatically calculated according to the country of delivery.

Exchanges & Returns

If, after receiving your request, you are not satisfied, you may return the items within a maximum period of 15 days from the date of receipt of the post office delivery.
Before this step, we imperatively ask you to contact us by phone or email to report what happened, so that in the workshop we will be able to follow up on the situation.

You must keep the invoice that you will receive included in the package of your order or in your email and send everything to our address, we recommend sending by  Registered MAIL in order to be safer, we are not responsible for any loss in the return to our facilities.

The transportation costs are borne by the client, except for error of us.

For returned garments to be effective, they must be in perfect condition and unused.
With ALL original labeling and packaging.

By commercial policy, the money is not returned; In case of return, the customer receives a voucher-coupon, with the expiration date of 6 months.

To make an exchange, you should contact us at geraljoanadarco@gmail.com
with name, order number and parts.

Once authorized, we will proceed to make the change and you can send us the order back.
Tailor-made clothing (customer-specified sizes) can not be changed unless there is a mistake from the Atelier.

The most important thing for us is your satisfaction, so if any of the garments has any disagreement with the one described in the order, please do not hesitate to contact us to try to solve the problem as soon as possible.

The atelier Joana D’Arco does not make sewing arrangements on the sent pieces. such as hems, grips, modifications, only by workshop error, not order size or other.

All the pieces should be washed, treated as delicate pieces, washed cold, in the professional laundry, with all the care.
We are not responsible for any damages caused in these cases.

Secure Payments

We have a 100% secure payment gateway with HTTPS and SSL certificate for purchases through our website.
We offer payment to our customers by bank transfer, credit card, Paypal and Multibanco Reference.
Orders will not be confirmed until payment is received.
If, within 48 hours of the order being placed, the payment notification has not been received, the order will be canceled.

Take care of your garments

The atelier Joana D’Arco does not make sewing arrangements on the sent pieces. such as HEMS, grips, modifications, only due to workshop error, not order size or any other reason.
All the pieces should be washed, treated as delicate pieces, washed cold, in the professional laundry, with all the care.
We are not responsible for any damages caused in these cases.
MAX 30º HAND WASH
DO NOT USE BLEACH
IRON ENGINE MAX 110º IN COTTON AND LINENS,
IN GARMENTS WITH TRANSPARENCIES DO NOT PLACE DIRECT IRON!
DO NOT USE DRYER

Appointments / Visiting Schedule

If you prefer to make a appointment to visit Joana D’Arco’s atelier, it is necessary to send an email to geraljoanadarco@gmail.com or fill out the contact form below, which is preferable, you can also call 937633222.